Duty of Care

Our focus throughout is delivering a trustworthy service to the highest standard. From the time you enter our vehicles to disembarking, Ecostyle will ensure that your journey is safe, relaxing and on schedule.

As an experienced ground transportation service provider is dedicated to exceeding its client’s expectations of reliability, quality, safety, and professionalism. We consider ourselves a professional provider of ground transportation for corporate and leisure travelers.

Our entire team is solely dedicated to customizing and managing ground transportation requirements as well as providing alternatives and cost effective ways to work within our client’s needs.

We’re confident that our rigorous duty of care standards are among the strictest in the industry, allowing us to protect your safety while providing an excellent transport experience.

We invite you to read a few of our safety and policies procedures that help us to create the Ecostyle Experience.

To address both security and duty-of-care best practices, Ecostyle employs an extensive process for vetting drivers. This process includes appropriate licensing, registration, background checks, and employment history verifications. Our drivers are fully insured, with a high minimum per accident coverage. For additional security, we send automated text messages to our passengers with links to their drivers’ name, picture, car details, and real-time GPS-enabled maps of the current vehicle location.

Licensing and Background Checks

All drivers must be properly registered, with licenses in good standing with local authorities.

All vehicles are required to have proper markings per local regulations. All drivers also undergo exhaustive background checks via local authorities or through Ecostyle.

Screening of Vehicles and Drivers

Our drivers are required to have a minimum of two years’ prior commercial driving experience, coupled with a flawless driving record, and our fleet of vehicles is regularly inspected to ensure quality and cleanliness.

Our Chauffeured Transportation Training Program

We carefully pick each of our Chauffeurs from an applicant pool based on their driving record, customer service experience, and desire to exceed expectations. Our applicants are carefully screened to ensure they have a clean criminal record before a formal employment offer is extended. Once Chauffeurs join our team, we conduct extensive, ongoing training on defensive driving techniques, customer service, client confidentiality, and safety.

Driver Reviews

Drivers are reviewed on a continual basis via surprise audits, scorecards, and customer feedback. The surveys provide immediate feedback to us about the customer’s experience. Ratings and performance reviews are monitored perpetually to ensure the exceptional delivery of service to our customers.

Insurance

All Ecostyle affiliates must maintain high limits in auto liability insurance. They are also required to list Ecostyle as an additionally insured entity. Our company also carries additional commercial auto coverage to meet or exceed shortfalls, in the unfortunate or unlikely event of a claim.

Customer Data Protection and Privacy

We take the security of customer data seriously. That means our systems have been found to meet a rigorous list of requirements that ensure our customer data is protected during processing, transmission, and storage in our secure data storage environment.

In every area in which we operate, we are fully compliant with local laws regarding privacy protection for our customers. We constantly seek to ensure the highest standards of quality in all of our services, on adhering to all standards for quality and safety. We adhere to the highest standards of ethical conduct throughout our business. We care about your safety.

Ecostyle believes that a business is only as good as it’s people. Our people are at the core of our ability to serve our clients, so we invest in shaping great applicants into excellent Chauffeurs. When you call Ecostyle, you can trust that you’ll be greeted by a highly-trained, polite and respectful customer service professional. So call now.